Frequently Asked Questions

My account

If you forgot your password, you can
recover your password here
. Enter your email address and click on the button Reset password, If the email address you entered matches our associated user accounts, you will automatically receive an email from our system with all the information necessary for change your password, if you do not receive it, check the junk mail as sometimes automatic mails usually arrive there.

You can create your user account and password only at the time of payment of your membership purchase or individual embroidery design.

If you have registered through a purchase and cannot log in, you are probably not entering your email or password correctly, to recover your password go to the menu and click on log in there you will find the link for password recoveryto know how to do you can see the question Forgot your password?If you forgot your email address, you can contact us through this email address contact form sending some evidence of purchase.

To view your purchase history you must first log in.

1. Click at the top of the page

2. In the login form enter your email and password you provided at the time of purchase and click login.
3. Once logged in you will be taken directly to your Orders where your last completed purchases will be displayed.
4. To download simply click on View details and downloads, below you will see the file download link.

To view your purchase history you must first log in.

  1. Click at the top of the page
  2. Then click on My Account Details section

About the product

All our embroidery designs come in the following machine formats: Dst, Pes, Jef, Exp, Hus, Pcs, Sew, Vp3, Xxx.

.PES – Brother, Babylock, Deco
.HUS – Husqvarna, Viking
.JEF – Janome, New Home, Elna, Kenmore
.VP3 – Husqvarna, Viking, Pfaff
.DST – Tajima
.EXP – Melco, Bernina
.XXX – Singer, Compucon
.SEW – Janome, Elna, Kenmore
.PCS – Ptaff

They are different types of files for reading on each model of embroidery machine, the embroidery files we offer are as follows: Dst, Pes, Jef, Exp, Exp, Hus, Pcs, Sew, Vp3, Xxx

Our designs are compatible with most embroidery machines on the market, if your machine reads one of the following embroidery formats Dst, Pes, Jef, Exp, Hus, Pcs, Sew, Vp3, Xxx then it is compatible, you can embroider without problems on domestic or industrial embroidery machines like: Tajima, Janome, Brother, SWF, Melco, Barudan, Singer, Elna, Happy, Toyota, Ricoma, Feiyue, Bernina. etc.

Most embroidery machines have this feature of increasing and decreasing the size, you can make this adjustment on your embroidery machine, as long as this increase or decrease does not exceed 20% of the embroidery size.

You can also change the embroidery size with the free Wilcom Truesizer or TrueSizer Web program.

We offer you the possibility to download and try our embroidery designs totally free, to download just enter the category of free embroidery through the menu, then click on the design you like and enter your email and your name in the download page, finally click on the button and you will be able to access the download link.

New embroidery designs are added daily.

The embroidery folder you have downloaded comes with a PDF file, in which you can find the complete list of colors of the embroidered design.

Embroidery subscriptions

By purchasing an embroidery
embroidery subscription
you get great discounts, every design we make takes time and we do it with a lot of passion, by becoming a member you will be able to download all current and future designs as long as your membership is active.

Yes, you have access to all embroidery designs on our site, but you will only be able to download according to the number of designs your subscription grants.
Embroidery Subscription

  1. Monthly subscription = Download 100 designs ,
  2. Annual subscription = Unlimited download.

Yes you get an embroidery subscription, will be permanent and you can cancel at any time by logging into your user account, if you cancel at any time, your membership will end on the next billing date, one day before your membership expires we will send you a message so you can stay or cancel.

Your subscription can be cancelled at any time from your user account, remember once cancelled the membership will no longer be charged for the next billing month, but will continue to download current and future designs until the end of your current billing period.

  1. To cancel you must first
  2. Once you have logged in to your dashboard, click on the subscriptions section.
  3. To cancel go to the subscription section obtained and click on Cancel.

Through your user panel you can check in detail how many remaining downloads you have left on your embroidery subscription plan, then follow the steps below to consult

1. To view the remaining downloads you must first

2. Then click on Membership Details section
3. Go to the Membership Status section and click on the View Full Detail link.

Purchase and payment

1. Add to the cart the designs you like the most, if you are going to get an
embroidery subscription
also click on subscribe me
To purchase you must add to the cart the designs you wish to purchase by clicking on the Add to cart button that appears just below each design, you can add to your shopping cart one or more designs, then click on the buy button. in any of the selected designs, you will be redirected to the registration page where the selected designs will appear, below fill in your details in the form to create an account on our site, if you already have an account with us you can click on login, once you have filled in all the fields and accepted the terms and conditions, then you will be redirected to the PayPal secure page.

2. Pay with Credit Card or Balance PayPal
Once you are directed to the PayPal secure page, you can pay with your credit card by clicking on the button Pay by bank account or credit card, If you have a PayPal account you can log in and pay with your PayPal balance. Once the transaction is approved you will be redirected immediately to the purchase confirmation page.

3. Download your designs immediately
Once the purchase is processed, you will be redirected to the purchase confirmation page, where you will be able to download all your purchased designs.

You can pay with your paypal balance or Visa, MasterCard, American Express or any other that allows online purchases, the payment will be processed by PayPal, all you need is an email address to make your payments using your credit card or PayPal balance, You can register at

Membership and individual embroidery sales prices are in US dollars. you can pay without problems with your local currency, the system will charge you according to the currency exchange rate.

The confirmation of purchase is sent immediately to your email after payment, if you have not yet received the email with all the details of your order you can check your junk mailYou can also download your order through your user account in your purchase history, for that you must log in here with your registration data.

Yes, you can download any design you like immediately once your individual purchase or membership payment is credited.

Delivery of orders

All your purchases will be sent to your email once the payment is processed, you can also download your orders by logging into your user account with your email and password, if you have already logged in previously go to the menu My Account. Once logged in, enter the orders section where your last completed purchases will be displayed.

All the designs come compressed in zip extension, to decompress you can use any of the free programs Winrar, Winzip or 7zip. you can download them on the internet, if you use Windows 10 you can unzip without using previous programs.

All embroidery files come compressed in zip extension so that you can upload to your embroidery machine you must extract, follow the following.

1. Select the compressed file
2. To unzip the entire folder, right-click to select Extract All and then follow the instructions.
3. To unzip a file or folder only, double-click on the zipped folder to open it. Then drag or copy the item from the compressed folder to the new location.


Most of our designs come in four different sizes and should load without problems the first designs in your embroidery machine, in exceptional cases if it does not load all designs probably the size of the drawing exceeded the embroidery area available for this type of machine, i.e. the embroidery design is too big making it impossible to use.

The activation of your account is immediate, however in exceptional cases for security reasons it is required to activate your account, our system sends an email with the activation link, if you did not receive this email you can check your spam.

The purchased designs are compressed in ZIP extension, for that you will need to extract the files from the folder using the free programs Winrar, Winzip or 7zip, before sending the embroidery folder to pen-drive. to decompress access the folder through the file explorer, click with the right button of the mouse on the folder and select and select option extract files, choose the destiny of your preference, ready the files have been extracted successfully, now you will be able to upload to your pen-drive.

Because to open the design you need an embroidery software capable of reading this type of file, there are no embroidery viewing tools in the operating systems, however you can use the free embroidery programs Wilcom Truesizer or TrueSizer Web.

After downloading and unzipping the embroideries on your computer, find the folder where they are located, select and drag the drawings to the desired drive, you can also copy them from the folder and paste them on the destination USB flash drive.

We do make custom designs, so you can request a quote by going to the page of the
order form here

If you still have additional questions you can contact our specialized team through this
Contact form