{"id":414,"date":"2024-05-11T05:05:01","date_gmt":"2024-05-11T10:05:01","guid":{"rendered":"https:\/\/bordadoonline.com\/general-questions\/"},"modified":"2024-06-03T14:23:32","modified_gmt":"2024-06-03T19:23:32","slug":"general-questions","status":"publish","type":"page","link":"https:\/\/bordadoonline.com\/en\/general-questions\/","title":{"rendered":"General Questions"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_728451898\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-367002789\">\n\n\t<div id=\"col-121860063\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<h2>Frequently Asked Questions<\/h2>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row align-equal align-center\"  id=\"row-1865828632\">\n\n\t<div id=\"col-1402306054\" class=\"col medium-10 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(245, 247, 251);\" >\n\t\t\t\n\t\t\t\n<h3>Categories<\/h3>\n<ul>\n<li><a href=\"#1\">My account<\/a><\/li>\n<li><a href=\"#2\">About the product<\/li>\n<li><a href=\"#3\"><a href=\"#suscripciones\">Embroidery subscriptions<\/a><\/li>\n<li><a href=\"#4\">Purchase and payment<\/li>\n<li><a href=\"#5\">Product delivery<\/li>\n<li><a href=\"#6\">Troubleshooting<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1402306054 > .col-inner {\n  padding: 20px 20px 20px 20px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1380270005\" class=\"col medium-10 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"row\"  id=\"row-123718201\">\n\n\t<div id=\"col-950548008\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #1\" data-bullet=\"false\" data-link=\"#1\" data-title=\"1\" ><a name=\"1\"><\/a><\/span>\n<h3><strong>My account<\/strong><\/h3>\n<div class=\"accordion\">\n\t<div id=\"accordion-2150065385\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2150065385-label\" class=\"accordion-title plain\" href=\"#accordion-item-forgot-your-password?\" aria-expanded=\"false\" aria-controls=\"accordion-2150065385-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Forgot your password?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2150065385-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2150065385-label\" >\n\t\t\t\n<p>If you forgot your password, you can <a href=\"https:\/\/bordadoonline.com\/mi-cuenta\/recuperar-contrasena\/\" target=\"_blank\" rel=\"noopener\" data-wplink-edit=\"true\"><br \/>\n  <strong>recover your password here<\/strong><br \/>\n<\/a>. Enter your email address and click on the button  <strong>Reset password,  <\/strong>If the email address you entered matches our associated user accounts, you will automatically receive an email from our system with all the information necessary for  <strong>change your password,<\/strong>  if you do not receive it, check the  <strong>junk mail<\/strong>  as sometimes automatic mails usually arrive there.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-91150842\" class=\"accordion-item\">\n\t\t<a id=\"accordion-91150842-label\" class=\"accordion-title plain\" href=\"#accordion-item-registration-and-creation-of-new-account\" aria-expanded=\"false\" aria-controls=\"accordion-91150842-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Registration and creation of new account<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-91150842-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-91150842-label\" >\n\t\t\t\n<p>You can create your user account and password only at the time of payment of your <strong>membership purchase<\/strong> or <strong>individual embroidery design<\/strong>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2916720324\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2916720324-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-cannot-access-my-account,-what-should-i-do?\" aria-expanded=\"false\" aria-controls=\"accordion-2916720324-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>I cannot access my account, what should I do?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2916720324-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2916720324-label\" >\n\t\t\t\n<p>If you have registered through a purchase and cannot log in, you are probably not entering your email or password correctly, to recover your password go to the menu and click on log in there you will find the link for  <a href=\"https:\/\/bordadoonline.com\/mi-cuenta\/recuperar-contrasena\/\" target=\"_blank\" rel=\"noopener\"><strong>password recovery<\/strong><\/a>to know how to do you can see the question  <strong>Forgot your password?<\/strong>If you forgot your email address, you can contact us through this email address<a href=\"https:\/\/bordadoonline.com\/en\/contact-us-at\/\" target=\"_blank\" rel=\"noopener\"><strong>  contact form<\/strong><\/a>  sending some evidence of purchase.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1820153981\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1820153981-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-view-and-download-my-purchases?\" aria-expanded=\"false\" aria-controls=\"accordion-1820153981-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How can I view and download my purchases?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1820153981-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1820153981-label\" >\n\t\t\t\n<p>To view your purchase history you must first log in.<\/p>\n<p><strong>1.<\/strong> Click at the top of the page <strong><br \/>\n  <a href=\"https:\/\/bordadoonline.com\/mi-cuenta\/pedidos\/\" target=\"_blank\" rel=\"noopener noreferrer\">login<\/a><br \/>\n<\/strong><br \/><strong>2.<\/strong> In the login form enter your email and password you provided at the time of purchase and click login.<br \/><strong>3.<\/strong> Once logged in you will be taken directly to your <strong>Orders<\/strong> where your last completed purchases will be displayed.<br \/><strong>4.<\/strong> To download simply click on <strong>View details and downloads, <\/strong>below you will see the file download link.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1933894298\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1933894298-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-to-modify-my-profile?\" aria-expanded=\"false\" aria-controls=\"accordion-1933894298-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How to modify my profile?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1933894298-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1933894298-label\" >\n\t\t\t\n<p>To view your purchase history you must first log in.<\/p>\n<ol>\n<li>Click at the top of the page <strong><br \/>\n  <a href=\"https:\/\/bordadoonline.com\/mi-cuenta\/pedidos\/\" target=\"_blank\" rel=\"noopener noreferrer\">login<\/a><br \/>\n<\/strong><\/li>\n<li><strong> <\/strong>Then click on <strong>My Account Details<\/strong> section<\/li>\n<\/ol>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1736605716\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #2\" data-bullet=\"true\" data-link=\"#2\" data-title=\"2\" ><a name=\"2\"><\/a><\/span>\n<h3><strong>About the product<\/strong><\/h3>\n<div class=\"accordion\">\n\t<div id=\"accordion-441475209\" class=\"accordion-item\">\n\t\t<a id=\"accordion-441475209-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-embroidery-formats-does-my-machine-use?\" aria-expanded=\"false\" aria-controls=\"accordion-441475209-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What embroidery formats does my machine use?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-441475209-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-441475209-label\" >\n\t\t\t\n<p>All our embroidery designs come in the following machine formats: Dst, Pes, Jef, Exp, Hus, Pcs, Sew, Vp3, Xxx.<\/p>\n<p><strong>.PES<\/strong> &#8211; Brother, Babylock, Deco<br \/><strong>.HUS<\/strong> &#8211; Husqvarna, Viking<br \/><strong>.JEF<\/strong> &#8211; Janome, New Home, Elna, Kenmore<br \/><strong>.VP3<\/strong> &#8211; Husqvarna, Viking, Pfaff<br \/><strong>.DST<\/strong> &#8211; Tajima<br \/><strong>.EXP<\/strong> &#8211; Melco, Bernina<br \/><strong>.XXX<\/strong> &#8211; Singer, Compucon<br \/><strong>.SEW<\/strong> &#8211; Janome, Elna, Kenmore<br \/><strong>.PCS<\/strong> &#8211; Ptaff<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3775614685\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3775614685-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-are-embroidery-extensions?\" aria-expanded=\"false\" aria-controls=\"accordion-3775614685-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What are embroidery extensions?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3775614685-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3775614685-label\" >\n\t\t\t\n<p>They are different types of files for reading on each model of embroidery machine, the embroidery files we offer are as follows: <strong>Dst, Pes, Jef, Exp, Exp, Hus, Pcs, Sew, Vp3, Xxx<\/strong><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3177536822\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3177536822-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-my-embroidery-machine-compatible?\" aria-expanded=\"false\" aria-controls=\"accordion-3177536822-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Is my embroidery machine compatible?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3177536822-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3177536822-label\" >\n\t\t\t\n<p>Our designs are compatible with most embroidery machines on the market, if your machine reads one of the following embroidery formats <strong>Dst, Pes, Jef, Exp, Hus, Pcs, Sew, Vp3, Xxx <\/strong>then it is compatible, you can embroider without problems on domestic or industrial embroidery machines like:  <strong>Tajima, Janome, Brother, SWF, Melco, Barudan, Singer, Elna, Happy, Toyota, Ricoma, Feiyue, Bernina. etc.<\/strong><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2250415253\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2250415253-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-change-the-embroidery-size?\" aria-expanded=\"false\" aria-controls=\"accordion-2250415253-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I change the embroidery size?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2250415253-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2250415253-label\" >\n\t\t\t\n<p>Most embroidery machines have this feature of increasing and decreasing the size, you can make this adjustment on your embroidery machine, as long as this increase or decrease does not exceed 20% of the embroidery size.<\/p>\n<p>You can also change the embroidery size with the<strong> free<\/strong> <strong>Wilcom Truesizer<\/strong> or <strong>TrueSizer Web<\/strong><strong> program<\/strong>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-582838733\" class=\"accordion-item\">\n\t\t<a id=\"accordion-582838733-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-to-download-free-embroidery-to-try?\" aria-expanded=\"false\" aria-controls=\"accordion-582838733-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How to download free embroidery to try?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-582838733-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-582838733-label\" >\n\t\t\t\n<p>We offer you the possibility to download and try our embroidery designs totally free, to download just enter the category of  <strong>free embroidery<\/strong>  through the menu, then click on the design you like and enter your email and your name in the download page, finally click on the button and you will be able to access the download link.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-85769607\" class=\"accordion-item\">\n\t\t<a id=\"accordion-85769607-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-often-are-new-designs-added?\" aria-expanded=\"false\" aria-controls=\"accordion-85769607-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How often are new designs added?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-85769607-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-85769607-label\" >\n\t\t\t\n<p>New embroidery designs are added daily.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-953748722\" class=\"accordion-item\">\n\t\t<a id=\"accordion-953748722-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-to-view-the-embroidery-color-list?\" aria-expanded=\"false\" aria-controls=\"accordion-953748722-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How to view the embroidery color list?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-953748722-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-953748722-label\" >\n\t\t\t\n<p>The embroidery folder you have downloaded comes with a <strong>PDF<\/strong> file, in which you can find the complete list of colors of the embroidered design.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-451879680\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #3\" data-bullet=\"false\" data-link=\"#3\" data-title=\"3\" ><a name=\"3\"><\/a><\/span>\n<h3><strong>Embroidery subscriptions<\/strong><\/h3>\n<div class=\"accordion\">\n\t<div id=\"accordion-1641749319\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1641749319-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-an-embroidery-subscription?\" aria-expanded=\"false\" aria-controls=\"accordion-1641749319-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What is an embroidery subscription?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1641749319-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1641749319-label\" >\n\t\t\t\n<p>By purchasing an embroidery <a href=\"https:\/\/bordadoonline.com\/en\/subscription-pricing\/\"><br \/>\n  <strong>embroidery subscription<\/strong><br \/>\n<\/a> you get great discounts, every design we make takes time and we do it with a lot of passion, by becoming a member you will be able to download all current and future designs as long as your membership is active.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2551896697\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2551896697-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-access-all-the-designs-for-download?\" aria-expanded=\"false\" aria-controls=\"accordion-2551896697-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I access all the designs for download?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2551896697-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2551896697-label\" >\n\t\t\t\n<p>Yes, you have access to all embroidery designs on our site, but you will only be able to download according to the number of designs your subscription grants. <a href=\"https:\/\/bordadoonline.com\/en\/subscription-pricing\/\"><br \/>\n  <strong>Embroidery Subscription<\/strong><br \/>\n<\/a><\/p>\n<ol>\n<li><strong>Monthly subscription <\/strong>= <strong>Download 100 designs <\/strong>,  <\/li>\n<li><strong>Annual subscription <\/strong><strong>= Unlimited download.<\/strong><\/li>\n<\/ol>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3013118519\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3013118519-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-my-subscription-permanent?\" aria-expanded=\"false\" aria-controls=\"accordion-3013118519-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Is my subscription permanent?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3013118519-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3013118519-label\" >\n\t\t\t\n<p>Yes  <strong>you get an embroidery subscription,<\/strong>  will be permanent and you can cancel at any time by logging into your user account, if you cancel at any time, your membership will end on the next billing date, one day before your membership expires we will send you a message so you can stay or cancel.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3858913975\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3858913975-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-cancel-my-membership?\" aria-expanded=\"false\" aria-controls=\"accordion-3858913975-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How can I cancel my membership?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3858913975-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3858913975-label\" >\n\t\t\t\n<p>Your subscription can be cancelled at any time from your user account, remember once cancelled the membership will no longer be charged for the next billing month, but will continue to download current and future designs until the end of your current billing period.<\/p>\n<ol>\n<li>To cancel you must first <strong><br \/>\n  <a href=\"https:\/\/bordadoonline.com\/mi-cuenta\/my-subscription\/\" target=\"_blank\" rel=\"noopener noreferrer\">Login<\/a><br \/>\n<\/strong><\/li>\n<li>Once you have logged in to your dashboard, click on the <strong>subscriptions<\/strong> section.<\/li>\n<li>To cancel go to the subscription section obtained<strong> <\/strong>and click on <strong>Cancel<\/strong>.<\/li>\n<\/ol>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2618853084\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2618853084-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-see-my-remaining-downloads?\" aria-expanded=\"false\" aria-controls=\"accordion-2618853084-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How can I see my remaining downloads?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2618853084-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2618853084-label\" >\n\t\t\t\n<p>Through your user panel you can check in detail how many remaining downloads you have left on your embroidery subscription plan, then follow the steps below to consult<\/p>\n<p><strong>1.<\/strong> To view the remaining downloads you must first <strong><br \/>\n  <a href=\"https:\/\/bordadoonline.com\/mi-cuenta\/my-subscription\/\" target=\"_blank\" rel=\"noopener noreferrer\">Login<\/a><br \/>\n<\/strong><br \/><strong>2. <\/strong>Then click on <strong>Membership Details<\/strong> section<br \/><strong>3. <\/strong>Go to the <strong>Membership Status <\/strong>section and click on the<strong> View Full Detail<\/strong> link.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1158347285\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #4\" data-bullet=\"false\" data-link=\"#4\" data-title=\"4\" ><a name=\"4\"><\/a><\/span>\n<h3><strong>Purchase and payment<\/strong><\/h3>\n<div class=\"accordion\">\n\t<div id=\"accordion-3894437158\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3894437158-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-to-buy-one-or-several-designs?\" aria-expanded=\"false\" aria-controls=\"accordion-3894437158-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How to buy one or several designs?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3894437158-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3894437158-label\" >\n\t\t\t\n<p><strong>1. Add to the cart the designs you like the most, <\/strong>if you are going to get an <strong><br \/>\n  <a href=\"https:\/\/bordadoonline.com\/en\/subscription-pricing\/\" target=\"_blank\" rel=\"noopener\">embroidery subscription<\/a><br \/>\n<\/strong>also click on <strong>subscribe me<\/strong><br \/>To purchase you must add to the cart the designs you wish to purchase by clicking on the <strong>Add to cart<\/strong> button that appears just below each design, you can add to your shopping cart one or more designs, then click on the <strong>buy<\/strong> button.  in any of the selected designs, you will be redirected to the registration page where the selected designs will appear, below fill in your details in the form to create an account on our site, if you already have an account with us you can click on login, once you have filled in all the fields and accepted the terms and conditions, then you will be redirected to the PayPal secure page.<\/p>\n<p><strong>2. Pay with Credit Card or Balance <\/strong><b>PayPal<\/b><br \/>Once you are directed to the PayPal secure page, you can pay with your credit card by clicking on the button  <strong>Pay by bank account or credit card,<\/strong>  If you have a PayPal account you can log in and pay with your PayPal balance. Once the transaction is approved you will be redirected immediately to the purchase confirmation page.<\/p>\n<p><b>3. Download your designs immediately<\/b><br \/>Once the purchase is processed, you will be redirected to the purchase confirmation page, where you will be able to download all your purchased designs.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3726684329\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3726684329-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-payment-method?\" aria-expanded=\"false\" aria-controls=\"accordion-3726684329-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What is the payment method?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3726684329-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3726684329-label\" >\n\t\t\t\n<p>You can pay with your paypal balance or  <strong>Visa, MasterCard, American Express<\/strong>  or any other that allows online purchases, the payment will be processed by PayPal, all you need is an email address to make your payments using your credit card or PayPal balance, You can register at  <a href=\"http:\/\/www.paypal.com\/es\/\" target=\"_blank\" rel=\"nofollow noopener\">www.paypal.com<\/a>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-807591328\" class=\"accordion-item\">\n\t\t<a id=\"accordion-807591328-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-currency-is-the-price-in?\" aria-expanded=\"false\" aria-controls=\"accordion-807591328-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What currency is the price in?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-807591328-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-807591328-label\" >\n\t\t\t\n<p>Membership and individual embroidery sales prices are in<strong> US dollars<\/strong>. you can pay without problems with your local currency, the system will charge you according to the currency exchange rate.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1327918788\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1327918788-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-have-already-purchased-and-i-have-not-received-a-confirmation-of-purchase?\" aria-expanded=\"false\" aria-controls=\"accordion-1327918788-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>I have already purchased and I have not received a confirmation of purchase?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1327918788-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1327918788-label\" >\n\t\t\t\n<p>The confirmation of purchase is sent immediately to your email after payment, if you have not yet received the email with all the details of your order you can check your  <strong>junk mail<\/strong>You can also download your order through your user account in your purchase history, for that you must  <a href=\"https:\/\/bordadoonline.com\/mi-cuenta\/pedidos\/\" target=\"_blank\" rel=\"noopener\"><strong>log in<\/strong> <\/a>here with your registration data.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2712531290\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2712531290-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-download-the-designs-immediately?\" aria-expanded=\"false\" aria-controls=\"accordion-2712531290-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I download the designs immediately?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2712531290-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2712531290-label\" >\n\t\t\t\n<p>Yes, you can download any design you like immediately once your individual purchase or membership payment is credited.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-2007874449\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #5\" data-bullet=\"false\" data-link=\"#5\" data-title=\"5\" ><a name=\"5\"><\/a><\/span>\n<h3><strong>Delivery of orders<\/strong><\/h3>\n<div class=\"accordion\">\n\t<div id=\"accordion-3243175318\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3243175318-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-will-i-receive-the-files-to-be-embroidered?\" aria-expanded=\"false\" aria-controls=\"accordion-3243175318-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How will I receive the files to be embroidered?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3243175318-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3243175318-label\" >\n\t\t\t\n<p>All your purchases will be sent to your email once the payment is processed, you can also download your orders by logging into your user account with your email and password, if you have already logged in previously go to the menu  <strong>My Account.<\/strong>  Once logged in, enter the orders section where your last completed purchases will be displayed.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3307782121\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3307782121-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-program-do-i-use-to-extract?\" aria-expanded=\"false\" aria-controls=\"accordion-3307782121-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What program do I use to extract?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3307782121-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3307782121-label\" >\n\t\t\t\n<p>All the designs come compressed in zip extension, to decompress you can use any of the free programs<strong> Winrar, Winzip or 7zip<\/strong>. you can download them on the internet, if you use Windows 10 you can unzip without using previous programs.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1554085585\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1554085585-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-to-unzip-my-embroidery-files?\" aria-expanded=\"false\" aria-controls=\"accordion-1554085585-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How to unzip my embroidery files?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1554085585-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1554085585-label\" >\n\t\t\t\n<p>All embroidery files come compressed in zip extension so that you can upload to your embroidery machine you must extract, follow the following.<\/p>\n<p><strong>1.  <\/strong>  Select the compressed file<br \/><strong>2. <\/strong> To unzip the entire folder, right-click to select <b class=\"ocpLegacyBold\">Extract All <\/b>and then follow the instructions.<br \/><strong>3.  <\/strong>  To unzip a file or folder only, double-click on the zipped folder to open it. Then drag or copy the item from the compressed folder to the new location.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-2025000185\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #6\" data-bullet=\"false\" data-link=\"#6\" data-title=\"6\" ><a name=\"6\"><\/a><\/span>\n<h3><strong>Troubleshooting<\/strong><\/h3>\n<div class=\"accordion\">\n\t<div id=\"accordion-1180007716\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1180007716-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-doesn&apos;t-the-embroidery-i-bought-load-on-the-machine-panel?\" aria-expanded=\"false\" aria-controls=\"accordion-1180007716-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Why doesn&apos;t the embroidery I bought load on the machine panel?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1180007716-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1180007716-label\" >\n\t\t\t\n<p>Most of our designs come in four different sizes and should load without problems the first designs in your embroidery machine, in exceptional cases if it does not load all designs probably the size of the drawing exceeded the embroidery area available for this type of machine, i.e. the embroidery design is too big making it impossible to use.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2701837990\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2701837990-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-am-already-registered,-but-i-did-not-receive-the-account-activation-email!\" aria-expanded=\"false\" aria-controls=\"accordion-2701837990-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>I am already registered, but I did not receive the account activation email!<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2701837990-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2701837990-label\" >\n\t\t\t\n<p>The activation of your account is immediate, however in exceptional cases for security reasons it is required to activate your account, our system sends an email with the activation link, if you did not receive this email you can check your spam.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-308583233\" class=\"accordion-item\">\n\t\t<a id=\"accordion-308583233-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-cannot-open-the-files-i-bought-with-zip-extension\" aria-expanded=\"false\" aria-controls=\"accordion-308583233-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>I cannot open the files I bought with ZIP extension<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-308583233-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-308583233-label\" >\n\t\t\t\n<p>The purchased designs are compressed in ZIP extension, for that you will need to extract the files from the folder using the free programs <strong>Winrar, Winzip or 7zip<\/strong>, before sending the embroidery folder to pen-drive. to decompress access the folder through the file explorer, click with the right button of the mouse on the folder and select and select option extract files, choose the destiny of your preference, ready the files have been extracted successfully, now you will be able to upload to your pen-drive.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3452347582\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3452347582-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-doesn&apos;t-the-purchased-embroidery-design-open-on-my-computer?\" aria-expanded=\"false\" aria-controls=\"accordion-3452347582-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Why doesn&apos;t the purchased embroidery design open on my computer?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3452347582-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3452347582-label\" >\n\t\t\t\n<p>Because to open the design you need an embroidery software capable of reading this type of file, there are no embroidery viewing tools in the operating systems, however you can use the free embroidery programs <strong>Wilcom Truesizer<\/strong> or <strong>TrueSizer Web<\/strong>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1555296406\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1555296406-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-to-send-the-designs-to-the-usb-flash-drive?\" aria-expanded=\"false\" aria-controls=\"accordion-1555296406-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How to send the designs to the USB flash drive?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1555296406-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1555296406-label\" >\n\t\t\t\n<p>After downloading and unzipping the embroideries on your computer, find the folder where they are located, select and drag the drawings to the desired drive, you can also copy them from the folder and paste them on the destination USB flash drive.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4279843722\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4279843722-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-request-a-custom-design?\" aria-expanded=\"false\" aria-controls=\"accordion-4279843722-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I request a custom design?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4279843722-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4279843722-label\" >\n\t\t\t\n<p>We do make custom designs, so you can request a quote by going to the page of the<a href=\"https:\/\/bordadoonline.com\/en\/request-a-quote\/\" target=\"_blank\" rel=\"noopener noreferrer\"><br \/>\n  <strong> order form here<\/strong><br \/>\n<\/a>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1787165152\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1787165152-label\" class=\"accordion-title plain\" href=\"#accordion-item-contact-with-us\" aria-expanded=\"false\" aria-controls=\"accordion-1787165152-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Contact with us<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1787165152-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1787165152-label\" >\n\t\t\t\n<p>If you still have additional questions you can contact our specialized team through this<a href=\"https:\/\/bordadoonline.com\/en\/contact-us-at\/\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <strong> Contact form<\/strong><br \/>\n<\/a><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_728451898 {\n  padding-top: 20px;\n  padding-bottom: 20px;\n  background-color: rgb(255,255,255);\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-414","page","type-page","status-publish","hentry"],"acf":[],"rankMath":{"parentDomain":"bordadoonline.com","noFollowDomains":[],"noFollowExcludeDomains":[],"noFollowExternalLinks":true,"featuredImageNotice":"The featured image should be at least 200 by 200 pixels to be picked up by Facebook 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%sep% %sitename%","descriptionTemplate":"%excerpt%","showScoreFrontend":true,"lockModifiedDate":false},"powerWords":["a cut above","absolute","absolutely","absolutely lowest","absurd","abuse","accurate","accuse","achieve","actionable","adaptable","adequate","admit","adorable","advantage","advice","affordable","aggravate","aggressive","agitated","agonizing","agony","alarmed","alarming","alienated","aligned","alive","all-inclusive","alluring","always","amazing","amp","animated","annihilate","announcing","anonymous","antagonistic","anxious","apocalypse","appalled","approved","approving","argumentative","armageddon","arrogant","ass kicking","assault","assured","astonishing","astounded","astounding","at ease","atrocious","attack","attractive","audacity","authentic","authoritative","authority","avoid","aware","awe-inspiring","awesome","awkward","backbone","backdoor","backed","backlash","backstabbing","badass","balanced","banned","bargain","barrage","basic","battle","beaming","beat 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